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cancellation policy

Please note our 24-hour cancellation policy for all classes and appointments.

All classes and/or appointments must be canceled online a minimum of 24-hours in advance to avoid full charge, no exceptions.

Classes booked online must be cancelled online. Cancellations require 24-hour notice to avoid full charge, no exceptions.

Appointments and/or classes canceled less than 24 hours in advance will be subject to a charge of 100% of service booked.

Pilates Metro will make every effort to avoid cancellations and provide a substitute instructor whenever possible, but cannot guarantee classes and/or appointments in the event one cannot be found and said class and/or appointment must be canceled.